CapSend
Get started

Footage you can cut, from people who don’t shoot video.

When a client’s CEO or customer records on their phone, you get the file their phone made, in the orientation and resolution you asked for. Plus an MP4 that drops straight onto a timeline.

Request your first video What you get

Q4 kickoff: welcome from leadership

3 videos · Link expires in 14 days

  • q4-kickoff_marcus-bell_2026-09-25_original.mp4 3840 × 2160 · 30 fps 31 MB
  • q4-kickoff_marcus-bell_2026-09-25_edit-ready.mp4 3840 × 2160 · 30 fps, constant 52 MB
  • q4-kickoff_elena-ruiz_2026-09-25_original.mp4 1920 × 1080 · 30 fps 14 MB
  • q4-kickoff_elena-ruiz_2026-09-25_edit-ready.mp4 1920 × 1080 · 30 fps, constant 22 MB

And 2 files from Sam Okafor

An example share link. The people are made up; the file names are how CapSend names them.

You can’t grade your way out of a bad file.

Once footage has been shrunk by a messaging app, shot sideways, or recorded at a wandering frame rate, the edit starts with repairs. CapSend fixes those problems before the file gets to you.

A copy that went through iMessage or WhatsApp, at a fraction of the quality the phone recorded.

The browser uploads the recording itself, as it records. No messaging app re-encodes it on the way.

A vertical clip for your 16:9 sequence.

You pick landscape, portrait, or square. On a phone, CapSend asks them to turn it before they can start.

Variable frame rate video that stutters or drifts out of sync in your editor.

Every video also comes as an edit-ready MP4 at a constant frame rate.

IMG_4471.MOV, final_v2.mov, and a folder of guesses about who’s who.

Files are named by request, person, and date, and grouped under the request.

Clips spread across six email threads and a shared drive.

Every video for a request is in one place, and one link hands you all of them.

Set the shot before they press Record.

The person recording never sees a settings screen. You choose the format, quality, and length on the request, and their recorder is set up that way when they open the link.

Format
Landscape, portrait, square, or any. Square records the full frame with a square guide on screen, so you keep the headroom.
Quality
Standard (720p), High (1080p), or Maximum, up to 4K where their phone and browser support it.
Length
A maximum, and a minimum if you need one.
Camera
Front for a selfie, or back when someone else is holding the phone.
The recorder on a phone held sideways: a teleprompter by the lens, the timer, and the stop button

Know what you have before you download it.

Every video page lists its specs: resolution, orientation, frame rate, duration, codec, container, file size, and the device it came from. An automatic quality check reads the picture and sound.

The quality check flags

  • Quiet, loud, or clipping audio
  • No sound at all
  • Silence to trim at either end
  • A dark or blown-out picture
  • Long black frames
  • The wrong orientation
  • Lower resolution than you asked for
  • A length outside your limits
A video's page: the player, specs showing 3840 by 2160 at 30 fps, a quality check that found no issues, and downloads for the original and an edit-ready MP4

The original, and a copy that behaves on a timeline.

Phones and browsers record at a variable frame rate, which Premiere, Final Cut, and Resolve don’t always handle well. So next to the untouched original, CapSend makes an edit-ready MP4 you can cut without conforming first.

Property Original Edit-ready MP4
Video Exactly what the device recorded H.264, High profile, at the original resolution
Frame rate As recorded, often variable Constant, at the nearest standard rate from 23.976 to 60 fps
Rotation As the phone stored it Applied to the picture, so it opens upright
Audio As recorded AAC at 48 kHz, 320 kbps
Best for Archiving, grading, and your own conversions Dropping straight onto a timeline

Original

Video
Exactly what the device recorded
Frame rate
As recorded, often variable
Rotation
As the phone stored it
Audio
As recorded
Best for
Archiving, grading, and your own conversions

Edit-ready MP4

Video
H.264, High profile, at the original resolution
Frame rate
Constant, at the nearest standard rate from 23.976 to 60 fps
Rotation
Applied to the picture, so it opens upright
Audio
AAC at 48 kHz, 320 kbps
Best for
Dropping straight onto a timeline

One link for the whole set.

Whoever sent the request can share the videos with you in a couple of clicks. You don’t need a CapSend account to watch or download them.

Send to an editor

  • Choose originals with edit-ready MP4s, or originals only.
  • Download one file at a time, or everything as a single zip.
  • The link expires in 1, 7, 14, or 30 days, or never. Add a password if you want one.
  • Whoever shared it gets an email when you first download.

Or get every video as it arrives

  • Put your email in “Deliver to an editor” on the request.
  • Every new video is added to your link, or only the approved ones.
  • Get an email for each video, or one a day with everything new.

From request to timeline.

Send the request yourself, or have your client send it with your settings. Either way, this is how it goes.

  1. 1

    Set it up

    Create a request: landscape, Maximum quality, two minutes at most, and a script if there is one.

  2. 2

    They record

    They get a link by email or text and record in their browser. The video uploads while they record.

  3. 3

    It arrives

    You get an email when it’s in, and the video page shows its specs and quality check.

  4. 4

    Approve or retake

    If the light was bad, ask for a retake with a note. Their link opens again with your note at the top.

  5. 5

    Cut it

    Download the original or the edit-ready MP4, or let auto-delivery send it to you.

CapSend for other teams

How CapSend compares

What you get from CapSend compared with the ways people send video now.

Start the edit with the right file.

Create a request, send the link, and download what their phone recorded.

Request your first video See pricing