Let your customers show you.

A testimonial in their own words, or the problem exactly as it happens. Customers tap a link and record on their phone, with no app, no account, and no password to forget.

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Re: Card declined at checkout

To Dana Whitfield

Waiting on customer

Sorry about that. It’s hard to tell from here what the page is showing you.

Hi Dana, could you record a quick video for the checkout error you reported? Everything you need is here, and it works right on your phone: capsend.app/r/k3P9qmZx… Thanks! Sam

Copied from CapSend

An example reply. The people are made up; the message is the one CapSend writes for you.

Some things don’t fit in a text box.

A happy customer’s story loses most of its warmth as a typed quote. A bug report loses the detail that would have solved it. Both are easier to show than to write.

Getting a testimonial today

They agree on a call, and then nobody books the recording.
The video tool needs an account, or a laptop they don’t have handy.
The release form is a separate email they never sign.

Getting a problem report today

“It just doesn’t work” takes five replies to pin down.
Screenshots miss what happened before the error.
A video from their phone is too big to attach to the ticket.

Testimonials, without the scheduling.

Turn on an open link and anyone who has it can record. Put it in a thank-you email, a renewal note, or a post-support survey, and the stories come to you.

They enter their name, and their email too if you ask, then record.
Close the link automatically after a set number of responses.
Guide them with instructions, a short video of you asking, or questions that scroll beside the lens.
Ask for landscape at up to 4K, so the clip holds up in a customer story or an ad.

The new request form with instructions, a teleprompter script, format options, and a preview of what the recipient sees

What CapSend doesn’t do: captions, a review widget, or a testimonial wall for your website. If that’s what you need, a testimonial tool may fit better. See how they compare

Problem reports you can see.

Send one customer a private link from the ticket. They point their phone at the problem, tell you what’s happening, and you watch it instead of guessing.

Point the camera at it: Set the camera to the back so they can film the device, the screen, or the packaging instead of their face.
Send what they already have: They can send a video already on their phone, like a screen recording, instead of recording a new one.
A note with the video: Right under their recording, they can add anything you should know before they send it.
More than one clip: Allow several videos per person when one angle isn’t enough.
Ask for another look: Request a retake with a note. Their link opens again with your note at the top.
Into the tools you use: On the Team plan, new videos post to Slack or Microsoft Teams, or to your own systems by signed webhook.

Nothing for your customer to set up.

Your customer is doing you a favor. The recording page opens with your logo and your request, and gets out of their way.

It works in Safari or Chrome on iPhone, Chrome on Android, and Chrome, Edge, or Safari on a computer.
The video uploads while they record, so sending is quick.
They can watch it back and try again before they send it.
The recording is saved on their phone until it’s sent, even if the signal drops.

A man recording a message on his phone, propped on a small tripod at his desk

Consent on the record.

A customer’s face and voice deserve care. CapSend keeps permission next to the video, and lets you decide how long you keep it.

Your release, in your words: Turn on “Ask for consent” and write the text. They check the box before sending, and the wording they agreed to is saved with their video.
Your privacy policy, on the page: Add a link to your policy in settings, and it shows on every recording page next to how CapSend handles the video.
Kept as long as you choose: Delete videos automatically 30 days, 90 days, 1 year, or 2 years after a request closes, or keep them.
Private when it should be: Make a request visible only to you, so a sensitive ticket isn’t in front of the whole team.
Links that stop working: A personal link stops working when you remove that person or close the request.
A way to speak up: Every recording page has a link to report a problem with the request.

How it goes.

A testimonial

1 Create a request with an open link, a consent text, and two or three questions in the instructions.
2 Paste the link into your thank-you email or customer newsletter.
3 Customers enter their name, record, agree to your text, and send.
4 Approve the best ones and share the originals with your editor.

A problem report

1 Create a request for one customer, with the camera set to the back.
2 Copy the ready-made message into your reply on the ticket.
3 They film what’s happening and add a note before sending.
4 You get an email when it arrives. Watch it, and ask for a retake if you need another angle.

CapSend for other teams

How CapSend compares

What you get from CapSend compared with the ways people send video now.

See what they see.

Create a request and send your first customer a link. No app or account on their side.

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